Learn how a leading freight brokerage automated their contact center with the help of AWS partner Sc

In this session, learn how a leading freight brokerage leveraged Amazon Connect and its integration with AWS partner ScaleCapacity to implement a self-service solution and reshape its entire business process to deliver a better agent and customer experience.

Speakers:

Vijay Musaligari - SVP and Technical Lead on the project, ScaleCapacity
Bryan Marquez - Sr. Cloud Engineer, ScaleCapacity

Learn how a leading freight brokerage automated their contact center with the help of AWS partner Sc

FY24-Data-genai-episode-3

FY24-Data-genai-episode-2

FY24-Data-genai-episode-1

FY24-Data-genai-episode-7

FY24-Data-genai-episode-6

FY24-Data-genai-episode-5

FY24-Data-genai-episode-4

FY24-Data-genai-episode-8

Connie Watkins Workman_V04_NoCountdown_SurveySlide

SEC105 Strengthen the security of your generative AI applications

SEC103 Deploying High Value Asset (HVA) workloads in AWS

SEC101 Amazon's culture of security and Canada's national cyber security strategy Partnering for suc

SEC102 How to develop responsible generative AI applications Key insights and Government of Canada's

DATA105 - Accelerate innovation using a modern data strategy on AWS

DATA101 Unleash the power of data and artificial intelligence (AI) Accelerating innovation in Canada

DATA103 Explore Retrieval Augmented Generation (RAG) and database services

TECH105 Optimizing for resilience Learnings from Canada's public sector customers

TECH103 How generative AI is transforming the customer experience through modern contact centres

LEAD104_Reinventing with generative AI on AWS

TECH102 Think big, start small, scale fast How the Canadian Army transformed operations on AWS