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Learn how a leading freight brokerage automated their contact center with the help of AWS partner Sc

In this session, learn how a leading freight brokerage leveraged Amazon Connect and its integration with AWS partner ScaleCapacity to implement a self-service solution and reshape its entire business process to deliver a better agent and customer experience.

Speakers:

Vijay Musaligari - SVP and Technical Lead on the project, ScaleCapacity
Bryan Marquez - Sr. Cloud Engineer, ScaleCapacity

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