Personalize customer service with an omnichannel approach

Today's customers value fast, personalized service, no matter what channel they choose. In this session, learn how to personalize every touchpoint, optimize your customer engagement strategy with channels like SMS and outbound campaigns, and reduce costs by offering the right channel at the right time.

Speakers:

Hannah Bloking - Specialist Solution Architect Manager, Amazon Connect, AWS

Nelson Martinez - Solutions Architect, Amazon Connect, AWS