Get the Most Out of Amazon Connect: IVR and Conversational AI with Amazon Connect (Technical-focused)

Join the Amazon Connect Solutions Architect team for a virtual, technical-focused workshop designed to teach you how to implement new capabilities and maximize your investment in Amazon Connect. We'll deep-dive on leveraging Amazon Lex chatbots with Amazon Connect to deliver natural, personalized customer experiences, improve chatbot success rate, and remove complexity from IVR design.

In this two-hour workshop, you’ll learn how to:

• Implement Amazon Lex best practices
• Apply new Amazon Lex capabilities to improve the customer experience and bot performance across KPIs, including containment, first call resolution, and intent recognition
• Use Amazon Lex to complete challenging self-service interactions in the IVR (demo)