Hear how Ameriflex is using Amazon Connect to make data driven decisions that can improve agent performance and customer experiences. Learn how managers can optimize agent productivity with ML-powered automation for workforce forecasting, capacity planning, and scheduling. Understand how they can assess more agent/customer interactions using automated performance evaluation forms populated by conversational analytics.
Speakers:
Anjanette DeCoudreaux - VP, Project Management, Ameriflex
Jing Zhang - Sr. Business Development Manager, Amazon Connect, AWS
