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Optimize Your Contact Center and Workforce with Actionable Insights

Hear how Ameriflex is using Amazon Connect to make data driven decisions that can improve agent performance and customer experiences. Learn how managers can optimize agent productivity with ML-powered automation for workforce forecasting, capacity planning, and scheduling. Understand how they can assess more agent/customer interactions using automated performance evaluation forms populated by conversational analytics.

Speakers:

Anjanette DeCoudreaux - VP, Project Management, Ameriflex

Jing Zhang - Sr. Business Development Manager, Amazon Connect, AWS