Operational Excellence A culture of innovation

Innovating through operationally busy times - from Cyber Monday to tax season to summer travel - demands successful collaboration across an organization. It’s more than just a few meetings and shared objectives – innovation requires a cultural mindset shift. Listen in as an Amazon leader shares Amazon's culture of innovation and provides perspective on obsessing over customers and letting data lead the way in driving operational excellence.

Speaker:

Choong Lee - Head of Innovation Programs, AWS

Previous Video
Raise the bar on quality management and improve agent performance with ML AI powered automation
Raise the bar on quality management and improve agent performance with ML AI powered automation

Learn how to use conversational analytics for automatic scoring to reduce bias and streamline the agent eva...

Next Video
Optimize Your Contact Center and Workforce with Actionable Insights
Optimize Your Contact Center and Workforce with Actionable Insights

Learn how managers can optimize agent productivity with ML-powered automation for workforce forecasting, ca...