Contact center agents are the first, and sometimes only,  human interaction your end customers have. However, like all employees,  these agents have a range of experience and abilities, impacting your  customers’ relationship to and satisfaction with your company.

While  trainings, certifications, and simulations all help improve agents’  capabilities, they require a team to manage and are limited to non-live  customer interactions. Instead, learn how generative AI can help new  agents begin taking live contacts quickly and with proficiency and  accompany all agents on their most challenging interactions.