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The State of Customer Service and CX

The State of Customer Service and CX

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Analyst insights Customer service trends & predictions for 2023 and beyond

Hear Max Ball, Principal Analyst at Forrester, share the latest customer service trends for 2023.

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Drive continuous agent improvement with analytics in Amazon Connect

Empower supervisors to monitor contact center quality and improve agent performance with Amazon Connect's analytics, insights, and optimization features.

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Personalize omnichannel customer experiences with Amazon Connect

See how leading contact centers are harnessing the power of generative AI to craft consistent experiences across multiple touchpoints while optimizing channel usage to reduce costs.

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Analyst Fireside Chat: Fresh opportunities to wow customers in an AI-first world

Join leading industry analysts to explore how CX leaders can evaluate new opportunities, like generative AI, and embrace digital engagement trends while preserving human interactions that build trust.

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Transform self-service experiences with AI

Hear how you can harness the power of AI and deliver seamless experiences to your customers.

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Empower contact center agents with generative AI in Amazon Connect

Learn how Amazon Connect's unified agent workspace infused with generative AI can boost customer satisfaction, agent productivity, and operational performance.

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Delivering flawless customer service through contact center AI with Service Cloud Voice and Amazon C

Organizations need a unified platform and data to deliver top-notch customer service. Join this session to learn how Salesforce is expanding Service Cloud Voice with Amazon Connect.

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Transform your CX: An exclusive visionary session with Amazon Connect leaders

Join Vice President and General Manager of Amazon Connect, Pasquale DeMaio, and AWS leaders for an exclusive session.

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Optimizing the customer experience with AI-powered analytics

Learn how AI capabilities enable businesses to proactively detect and address issues with customer experience, agent performance, and contact center operations.

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