AWS Deliveroo Innovator
By using Amazon Connect, Deliveroo collects, centralizes, and analyzes customer information and makes that data available to agents through an integrated interface.
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By using Amazon Connect, Deliveroo collects, centralizes, and analyzes customer information and makes that data available to agents through an integrated interface.
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Contact centers are evolving to drive exceptional customer and agent experiences.
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Read the 2022 Achieving Customer Amazement Report for the latest on customer preferences, habits, and wants to help you create an amazing customer experience.
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AI and ML help solve key contact center challenges by improving customer experience, increasing agent effectiveness, and reducing expenses.
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Build better business outcomes by capitalizing on the conjunction of the employee and customer experience.
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Amazon Connect is helping more organizations improve their customer experience.
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Flip the cost model for your contact center in the cloud with Amazon Connect
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Analyst firm Omdia provides a POV on the evolution of Amazon Connect. This report covers differentiators that are enabling “organizations to think differently about contact center technologies.”
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Amazon Connect transforms customer service for travel and hospitality, enabling you to scale effortlessly, empower agents, and deliver great service outcomes at lower cost.
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As COVID-19 infections spiked and calls surged, 30,000 employees and agents suddenly needed to go remote, and departments using legacy systems were not equipped to support it.
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The Rhode Island Department of Labor and Training rapidly scaled services after receiving 140,000+ unemployment claims in the first 45 days after a state of emergency was declared due to the pandemic.
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This Frost & Sullivan Contact Center Buyers Guide explores the North American contact center market and provides an in-depth look at how you can accelerate customer service innovation.
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Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be.
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Discover what you need to evaluate your contact center so that you can deliver personalized, enhanced experiences at every touchpoint - and which solutions can help achieve better business outcomes.
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