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AI-Powered Contact Center

AI-Powered Contact Center

Published Date April 29, 2024

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Drive continuous agent improvement with analytics in Amazon Connec
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Optimizing the customer experience with AI-powered analytics

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Personalize omnichannel customer experiences with Amazon Connect

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Personalize omnichannel customer experiences with Amazon Connect

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Empower contact center agents with generative AI in Amazon Connect

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Drive continuous agent improvement with analytics in Amazon Connec

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Optimizing the customer experience with AI-powered analytics

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Contact centers are evolving to drive exceptional customer and agent experiences.

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Read the 2022 Achieving Customer Amazement Report for the latest on customer preferences, habits, and wants to help you create an amazing customer experience.

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AI and ML help solve key contact center challenges by improving customer experience, increasing agent effectiveness, and reducing expenses.

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Build better business outcomes by capitalizing on the conjunction of the employee and customer experience.

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Analyst firm Omdia provides a POV on the evolution of Amazon Connect. This report covers differentiators that are enabling “organizations to think differently about contact center technologies.”

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