It's time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need.
Read the eBook Unlocking Customer Experience Innovation in Contact Centers to learn how you can leverage AWS AI services to:
By using Amazon Connect, Deliveroo collects, centralizes, and analyzes customer information and makes that data available to agents through an integrated interface.
Read the 2022 Achieving Customer Amazement Report for the latest on customer preferences, habits, and wants to help you create an amazing customer experience.
Build better business outcomes by capitalizing on the conjunction of the employee and customer experience.
Analyst firm Omdia provides a POV on the evolution of Amazon Connect. This report covers differentiators that are enabling “organizations to think differently about contact center technologies.”
Amazon Connect transforms customer service for travel and hospitality, enabling you to scale effortlessly, empower agents, and deliver great service outcomes at lower cost.
As COVID-19 infections spiked and calls surged, 30,000 employees and agents suddenly needed to go remote, and departments using legacy systems were not equipped to support it.
The Rhode Island Department of Labor and Training rapidly scaled services after receiving 140,000+ unemployment claims in the first 45 days after a state of emergency was declared due to the pandemic.
This Frost & Sullivan Contact Center Buyers Guide explores the North American contact center market and provides an in-depth look at how you can accelerate customer service innovation.
Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be.
Discover what you need to evaluate your contact center so that you can deliver personalized, enhanced experiences at every touchpoint - and which solutions can help achieve better business outcomes.
