“Working backwards” is the peculiar, customer-centric mechanism that lies at the heart of every product and service we develop at Amazon. This mechanism helps enable innovation across the organization, ensuring that everything we develop maintains a relentless focus on the customer and their needs. Join us in a conversation about this mechanism and learn more about how we use five customer questions and a future press release (PR-FAQ) format to think deeply about our customers’ needs, clarify customer benefits, and invent on their behalf.
Amazon’s approach to innovation has remained consistent since the company first launched – start with the c...
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In this snapshot session, we highlight the top trends spanning Retail and Consumer Products.
Learn the keys to innovation in different product environments.
Learn how Hallmark is removing hurdles to building connections and see a sneak peak of what the future will look like.
Learn how Cencosud improved efficiency to operate in labor constrained markets, while improving the user experience of their employees.
Learn how Tapestry responded to fast-growing omni-channel consumer expectations by creating a first-party data foundation built on AWS at the center to deliver fully integrated innovative experience.
Jo Graham, CIO of Boohoo Group PLC, explains how composable commerce enabled them to onboard Debenhams.com and build its new online presence within 10 weeks of the acquisition.
Watch this fireside chat to hear Sonja Keerl, a MACH Alliance co-founder, answer questions about the origins, purpose, and the outlook for the MACH Alliance.
Learn about the top trends that will shape digital commerce in the next five years and how merchants are tackling these challenges in areas like product visualization and customer support.
Learn how Mars Wrigley uses advanced analytics to help leapfrog its ability to generate insights and predict the best options to drive value.
During this session, you will hear how Peak's Decision Intelligence platform is helping The Modern Milkman to leverage AI-driven supply chain forecasting to optimize delivery and availability.
Explore what risks and opportunities retailers would be wise to address and how the National Retail Federation is framing sustainability on behalf of the industry.
Learn where current AI/ML adoption sits and what plans are across each industry, where retailers and brands see the most value, and hear recommendations on where to start.
Learn how BritVic worked with AWS to develop a new delivery system to meet the needs of their consumers, their customers, and the environment.
Learn mental models supported by real world experiences for how organizations can look at what truly makes them competitive and the implications for how they organize and staff to meet those goals.
Learn how organizations can find ways to measure results, starting with gaining clarity on goals and formulating approaches to accomplish them.
Amazon’s approach to innovation has remained consistent since the company first launched – start with the customer, and work backwards.
In this session, you will dive deep to learn how Amazon’s two-pizza teams are structured and led, and the mechanisms that ensure accountability, speed, communication, governance, and more.
Learn how companies are leveraging the cloud to differentiate their businesses by improving the pace of experimentation, going to market faster, creating new products, and scaling innovative ideas.
In this closing keynote, hear next steps on how to bring your ideas to life and innovate.