Transform every agent into your best agent with Amazon Q in Connect
Contact center agents are the first, and sometimes only, human interaction your end customers have. However, like all employees, these agents have a range of experience and abilities, impacting your customers’ relationship to and satisfaction with your company.
While trainings, certifications, and simulations all help improve agents’ capabilities, they require a team to manage and are limited to non-live customer interactions. Instead, learn how generative AI can help new agents begin taking live contacts quickly and with proficiency and accompany all agents on their most challenging interactions.