Machine Learning Powered Contact Center Agents

Using Amazon Connect, your business can ease the frustrations of your customers and the burden of your contact center agents. Now, you can easily test and deploy machine-learning technology to help solve customer service problems as they start.

You can even validate your customer’s identity by just their voice and connect agents to relevant information no matter where it’s stored. And you can reach even more customers not only through high-volume communication, but highly relevant outbound calls, texts, and emails.

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Your Guide to Amazon Connect at re:Invent 2021
Your Guide to Amazon Connect at re:Invent 2021

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New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications
New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications

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