Machine Learning Powered Contact Center Agents

Using Amazon Connect, your business can ease the frustrations of your customers and the burden of your contact center agents. Now, you can easily test and deploy machine-learning technology to help solve customer service problems as they start.

You can even validate your customer’s identity by just their voice and connect agents to relevant information no matter where it’s stored. And you can reach even more customers not only through high-volume communication, but highly relevant outbound calls, texts, and emails.

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Introduction to Contact Lens for Amazon Connect
Introduction to Contact Lens for Amazon Connect

Better understand the sentiment, trends, and compliance of customer conversations to effectively train agen...

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Ring Customer Service is More Efficient and Intelligent with Amazon Connect
Ring Customer Service is More Efficient and Intelligent with Amazon Connect

Ring, a home security and smart home company, uses Amazon Connect to provide contact center agents with all...

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