Machine Learning Powered Contact Center Agents

Using Amazon Connect, your business can ease the frustrations of your customers and the burden of your contact center agents. Now, you can easily test and deploy machine-learning technology to help solve customer service problems as they start.

You can even validate your customer’s identity by just their voice and connect agents to relevant information no matter where it’s stored. And you can reach even more customers not only through high-volume communication, but highly relevant outbound calls, texts, and emails.

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Introduction to Contact Lens for Amazon Connect
Introduction to Contact Lens for Amazon Connect

Better understand the sentiment, trends, and compliance of customer conversations to effectively train agen...

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How Truist Evolved Their Contact Center Tools with Amazon Connect
How Truist Evolved Their Contact Center Tools with Amazon Connect

In this re:Invent session, discover how Truist transformed their contact center to respond quicker to custo...

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