What is Amazon Connect

What is Amazon Connect?

An easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it.

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Unlocking Customer Experience Innovation
Unlocking Customer Experience Innovation

AI and ML help solve key contact center challenges by improving customer experience, increasing agent effec...

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Machine Learning Powered Contact Centers with Amazon Connect
Machine Learning Powered Contact Centers with Amazon Connect

With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the ...

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