What is Amazon Connect

What is Amazon Connect?

An easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it.

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Amazon Connect is Changing Customer Expectations eBook
Amazon Connect is Changing Customer Expectations eBook

Contact centers are evolving to drive exceptional customer and agent experiences.

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Introduction to Amazon Connect and the Connect Control Panel (CCP)
Introduction to Amazon Connect and the Connect Control Panel (CCP)

This intro course of the Amazon Connect curriculum discusses fundamental capabilities, tools that simplify ...

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