What is Amazon Connect

What is Amazon Connect?

An easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it.

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re:Invent in 10: Empowering Agents to Deliver Great Customer Experiences
re:Invent in 10: Empowering Agents to Deliver Great Customer Experiences

Contact center agents need customer insights, connected systems, and organized tasks to have seamless inter...

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Machine Learning Powered Contact Centers with Amazon Connect
Machine Learning Powered Contact Centers with Amazon Connect

With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the ...

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