Unlocking Customer Experience Innovation

Leverage AWS AI and ML services to enhance customer experiences

It’s time to leave behind the challenges of legacy contact centers—long wait times, misdirected calls, and resolution delays. Instead, deploy the power of machine learning and give customers the solutions they need.

Read the eBook Unlocking Customer Experience Innovation in Contact Centers to learn how you can leverage AWS AI services to:

- Increase customer satisfaction
- Increase agent productivity
- Increase business performance

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Migration Best Practices and Resources Moving Your Contact Center to Amazon Connect
Migration Best Practices and Resources Moving Your Contact Center to Amazon Connect

In this tech talk, you will learn best practices from AWS contact center migration experts to make the move...

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Getting the Most Out of Amazon Connect: Amazon Lex Automated Chatbot Designer
Getting the Most Out of Amazon Connect: Amazon Lex Automated Chatbot Designer

This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement ...

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