Implementing innovative new features in your contact center can take months or even years and multiple vendors to get started. With the launch of Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, you can easily test, and deploy new Machine Learning (ML) capabilities in your contact center. Just like that, agents have all of the data and information they need that by the time they greet their customers they already know how to help.
AI and ML help solve key contact center challenges by improving customer experience, increasing agent effec...
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