Machine Learning Powered Contact Centers with Amazon Connect

Implementing innovative new features in your contact center can take months or even years and multiple vendors to get started. With the launch of Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, you can easily test, and deploy new Machine Learning (ML) capabilities in your contact center. Just like that, agents have all of the data and information they need that by the time they greet their customers they already know how to help.

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What is Amazon Connect
What is Amazon Connect

Amazon Connect, the omnichannel cloud contact center, turns your call center into an innovative customer ex...

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Getting the most out of Amazon Connect: Amazon Connect Cases
Getting the most out of Amazon Connect: Amazon Connect Cases

This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement ...

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