Better understand the sentiment, trends, and compliance of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.
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Getting Started with ML-powered Amazon Connect forecasting, capacity planning, and scheduling
3:21re:Invent in 10: Creating ‘The Art of the Possible’ Customer Service on Every Channel
More and more, end-customers are using mobile devices to resolve their issues with customer service. Learn how to enable easily new channels like chat and self-service with Amazon Connect.
3:47Discover why Gartner predicts that 45% of manual tasks will be replaced by Machine Learning automation, and how you can automate and personalize your contact center with Amazon Connect.
4:15Contact center agents need customer insights, connected systems, and organized tasks to have seamless interactions. Learn how to deliver all of it for your agents in a single desktop experience.
2:01Amazon Connect, the omnichannel cloud contact center, turns your call center into an innovative customer experience.
0:56With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the data they need that by the time they greet their customers they already know how to help.
1:46:55Getting the Most out of Amazon Connect: Amazon Connect Voice ID
This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement Amazon Connect Voice ID in order to analyze speech attributes to create a digital voiceprint.
Explore real world examples of Artificial Intelligence (AI) and Machine Learning (ML) in Amazon Connect contact centers.
4:06In the Database, Analytics, and Machine Learning keynote at re:Invent, AWS announced the Amazon Lex automated chat bot designer, a new feature that simplifies the chatbot training and design process.
8:58In this breakout session, Laurence Duggan a Product Manager at Affirm, the financial-wellness technology company, shared their new customer journey that’s rooted in Machine Learning.
1:26:22Getting the Most out of Amazon Connect: Contact Lens for Amazon Connect
This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement Contact Lens for Amazon Connect in order to deliver AI/ML real-time sentiment analysis
3:48Uncover new ways machine learning is being used in every interaction including new tools for agents, customers, and supervisors.
"Not once have we asked ourselves, ‘Can our contact center infrastructure handle this?’ We know that using Amazon Connect enables us to provide enhanced customer service.”
2:20With Amazon Connect, you can ease the frustrations of your customers and the burden of your agents by validating customer identity with just their voice and connecting agents to relevant information.
4:54Ring, a home security and smart home company, uses Amazon Connect to provide contact center agents with all the information they need to provide faster and more personalized service.
7:18In this re:Invent session, discover how Truist transformed their contact center to respond quicker to customer needs with Amazon Connect.
9:08In this re:Invent session, learn how businesses must continuously innovate and adopt new processes to stay ahead of customer expectations.
Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be.
44:12Convenience is becoming a priority to customers. With Amazon Connect, you can quickly automate your IVR by deploying a QnABot to provide faster, self-serve support.
