Introduction to Contact Lens for Amazon Connect

Better understand the sentiment, trends, and compliance of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

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Priceline: Optimizing the Customer Experience During 3x Call Increase
Priceline: Optimizing the Customer Experience During 3x Call Increase

"Not once have we asked ourselves, ‘Can our contact center infrastructure handle this?’ We know that using ...

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Machine Learning Powered Contact Center Agents
Machine Learning Powered Contact Center Agents

With Amazon Connect, you can ease the frustrations of your customers and the burden of your agents by valid...

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