Analyst firm Omdia provides a POV on the evolution of Amazon Connect. This report covers differentiators that are enabling “organizations to think differently about contact center technologies.”
“Using Amazon Connect, we can support our business with a single contact center that offers a single pane o...
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"Not once have we asked ourselves, ‘Can our contact center infrastructure handle this?’ We know that using Amazon Connect enables us to provide enhanced customer service.”
Better understand the sentiment, trends, and compliance of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.
With Amazon Connect, you can ease the frustrations of your customers and the burden of your agents by validating customer identity with just their voice and connecting agents to relevant information.
Give your contact center the agility it needs by freeing your agents to work securely from wherever they need to be.
Ring, a home security and smart home company, uses Amazon Connect to provide contact center agents with all the information they need to provide faster and more personalized service.
Amazon Connect, the omnichannel cloud contact center, turns your call center into an innovative customer experience.
Convenience is becoming a priority to customers. With Amazon Connect, you can quickly automate your IVR by deploying a QnABot to provide faster, self-serve support.
“Using Amazon Connect, we can support our business with a single contact center that offers a single pane of glass for visibility across all our agents."
As an omnichannel cloud contact center solution, Amazon Connect enables your agents to work from home without requiring any additional configuration.
Discover what you need to evaluate your contact center so that you can deliver personalized, enhanced experiences at every touchpoint - and which solutions can help achieve better business outcomes.
Amazon Connect is helping more organizations improve their customer experience.
Build better business outcomes by capitalizing on the conjunction of the employee and customer experience.