Analyst firm Omdia provides a 3rd Party POV on the evolution of Amazon Connect in this report that covers differentiators including AI/ML features that are enabling “organizations to think differently about contact center technologies.”
This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement ...
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Explore contact center best practices; hear stories from leading experts in customer service, customer experience, and contact center technology; and learn how to leverage Amazon Connect.
Read the 2022 Achieving Customer Amazement Report for the latest on customer preferences, habits, and wants to help you create an amazing customer experience.
Getting Started with ML-powered Amazon Connect forecasting, capacity planning, and scheduling
In this tech talk, you will learn best practices from AWS contact center migration experts to make the move to Amazon Connect.
AI and ML help solve key contact center challenges by improving customer experience, increasing agent effectiveness, and reducing expenses.
This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement Amazon Lex Automated Chatbot Designer.
Amazon Connect, the omnichannel cloud contact center, turns your call center into an innovative customer experience.
With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the data they need that by the time they greet their customers they already know how to help.
This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on Amazon Connect Wisdom in order to deliver agents the information they need and reduce the time spent searching
This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement Amazon Connect Customer Profiles in order to automatically bring together customer informatio
This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement Amazon Connect Voice ID in order to analyze speech attributes to create a digital voiceprint.
Explore real world examples of Artificial Intelligence (AI) and Machine Learning (ML) in Amazon Connect contact centers.
In the Database, Analytics, and Machine Learning keynote at re:Invent, AWS announced the Amazon Lex automated chat bot designer, a new feature that simplifies the chatbot training and design process.
In this breakout session, Laurence Duggan a Product Manager at Affirm, the financial-wellness technology company, shared their new customer journey that’s rooted in Machine Learning.
This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement Contact Lens for Amazon Connect in order to deliver AI/ML real-time sentiment analysis
Uncover new ways machine learning is being used in every interaction including new tools for agents, customers, and supervisors.
"Not once have we asked ourselves, ‘Can our contact center infrastructure handle this?’ We know that using Amazon Connect enables us to provide enhanced customer service.”
Better understand the sentiment, trends, and compliance of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.
With Amazon Connect, you can ease the frustrations of your customers and the burden of your agents by validating customer identity with just their voice and connecting agents to relevant information.
In this re:Invent session, discover how Truist transformed their contact center to respond quicker to customer needs with Amazon Connect.