Join the Amazon Connect specialist team for a virtual, business-focused workshop designed to teach you how to implement new capabilities and maximize your investment in Amazon Connect. We’ll walk through leveraging Amazon Connect Contact Lens performance evaluation capabilities, including value proposition, and show you how to get started with evaluation forms to provide a comprehensive view of agents’ performance.

In this one-hour workshop, you’ll learn how to:

• Deliver business value and improve agent performance using Contact Lens performance evaluation capabilities
• Implement evalution forms based on specific criteria to filter relevant data points for performance analysis
• Explore how machine learning-powered conversational analytics can score evalution forms