Getting the Most out of Amazon Connect: Contact Lens for Amazon Connect

May 4, 2022

This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement Contact Lens for Amazon Connect in order to deliver AI/ML real-time sentiment analysis to contact center supervisors and agents.

Previous Video
How Affirm is Reinventing Their Customer Journey with Machine Learning
How Affirm is Reinventing Their Customer Journey with Machine Learning

In this breakout session, Laurence Duggan a Product Manager at Affirm, the financial-wellness technology co...

Next Video
How to Improve Your Agent Performance with Machine Learning
How to Improve Your Agent Performance with Machine Learning

Uncover new ways machine learning is being used in every interaction including new tools for agents, custom...

Questions about Amazon Connect?

Get in touch