Getting the Most Out of Amazon Connect: Amazon Connect Chat

This technical session deep-dives on  how to implement Amazon Connect Chat in order to enable customers to easily chat with agents from any business application, website, or mobile device.

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Getting the Most Out of Amazon Connect: Contact Lens for Amazon Connect
Getting the Most Out of Amazon Connect: Contact Lens for Amazon Connect

This technical session deep-dives on how to implement Contact Lens for Amazon Connect in order to deliver A...

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Amazon Connect Gives The New York Times a Read on Digital
Amazon Connect Gives The New York Times a Read on Digital

Communications industry analyst Sheila McGee-Smith discusses the contact center transformation at the New Y...

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