Speaker: Mike Apted, AWS Solutions Architect
Most Recent Videos
30:11Knowing the true cost of operating your SaaS solution can reveal valuable insights for your business. Unlocking these insights is an organization-wide effort and can enable the business to evolve pric
28:04Machine Learning (ML) is everywhere. The question is: how and where can you put it to work for your business? In this session, we’ll look at: • Everything you need to know about AWS Machine Learning
30:42The insights hidden in your SaaS solution and business operations can uncover valuable dimensions of your strategy including understanding profitable customer segments, shaping feature prioritization,
52:21Perspectives from top Miami startup founders and CEOs, on solving business and operational challenges at scale. From Startup Day Miami, April 2023.
20:58Catch the morning kickoff session from Startup Day Miami, April 2023. Insights and opportunities in Miami's startup boom: why it's here to stay.
18:53In this session, learn how a leading freight brokerage leveraged Amazon Connect and its integration with AWS partner ScaleCapacity to implement a self-service solution.
11:47Learn how to personalize every touchpoint, optimize your customer engagement strategy with channels like SMS and outbound campaigns, and reduce costs by offering the right channel at the right time.
12:34In this session we will show how Amazon Connect step-by-step guides help agents through actions to resolve issues.
18:55Learn how to use conversational analytics for automatic scoring to reduce bias and streamline the agent evaluation process.
26:01Listen in as an Amazon leader shares Amazon's culture of innovation and provides perspective on obsessing over customers and letting data lead the way.
29:47Learn how managers can optimize agent productivity with ML-powered automation for workforce forecasting, capacity planning, and scheduling.
16:46Learn how to create magical omnichannel customer experiences (in mere days) that delight your customers and unlock hidden efficiency and cost savings in your business.
29:04Hear Max Ball, Principal Analyst at Forrester, share the latest customer service trends for 2023.
20:25Learn how to get started, harness the power of the cloud, and innovate continuously with Amazon Connect.
9:45Follow Shep Hyken, Customer Experience Expert, as he walks through his top 10 findings from his ACA Study.
