Join the Amazon Connect Solutions Architect team for a hands-on technical workshop designed to teach you how to implement new capabilities and maximize your investment in Amazon Connect. We'll deep-dive on forecasting, capacity planning, and scheduling, a new set of machine-learning powered capabilities that help contact center managers accurately predict contact volumes and average handling time, and optimize staffing levels and agent schedules.

In this two-hour workshop, you’ll learn how to:

• Implement Amazon Connect forecasting, capacity planning, and scheduling
• Create and optimize end-to-end workflows
• Follow best practices to build a proof-of-value within the free 90-day trial