Getting the Most out of Amazon Connect: Amazon Connect Wisdom

This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on Amazon Connect Wisdom in order to deliver agents the information they need and reduce the time spent searching for answers.

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Machine Learning Powered Contact Centers with Amazon Connect
Machine Learning Powered Contact Centers with Amazon Connect

With Amazon Connect Voice ID, Wisdom, and with high-volume outbound communications, agents have all of the ...

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Getting the Most out of Amazon Connect: Amazon Connect Customer Profiles
Getting the Most out of Amazon Connect: Amazon Connect Customer Profiles

This technical session, led by the Amazon Connect Solutions Architect team, deep-dives on how to implement ...

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